Palabras clave
TQM
benchmarking
estrategia
Cómo citar
Resumen
El marketing ocupa uno de los lugares centrales al interior de las estrategias de las organizaciones en la actualidad debido a lo inestable del entorno empresarial, es por esto que su gestión y los elementos inherentes a ella son de vital importancia para el entorno organizacional actual. En este contexto, se busca investigar los vínculos entre el marketing y la gestión de la calidad total (TQM), por medio de una revisión de literatura que analice diversas publicaciones en torno a esta temática, en donde se encuentran similitudes y afinidades en los hallazgos entre estas dos áreas, sin embargo, en el mundo real y en la práctica hay una aparente falta de integración de las dos. Por tanto, se realizó un estudio que muestra que los académicos de marketing están menos dispuestos a utilizar métodos de benchmarking que otros grupos y aún es menos probable que los gerentes la estén utilizando. Es así que los principales hallazgos se centran en explorar como la integración entre la TQM, el Benchmarking y el marketing puede favorecer el entorno empresarial de las organizaciones.
Citas
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